Transforming Paper to Intelligent Processes: How the Public Sector Can Accelerate Digital Efficiency

The Urgency of Going Paperless in the Public Sector

Across the UK and EU, public sector organisations are under mounting pressure to deliver more value with fewer resources - improving citizen services, reducing administrative overhead, and meeting strict compliance standards, all while working within constrained budgets. The demand for faster, more transparent services continues to rise, with citizens expecting the same level of digital convenience they experience in the private sector.

Yet, many departments remain burdened by manual, paper-heavy processes, where staff spend countless hours scanning, filing, or searching for information across disparate systems. These inefficiencies not only slow down operations but also create bottlenecks in decision-making, increase the risk of human error, and inflate operational costs. Disconnected legacy platforms and siloed data further compound the challenge, preventing information from flowing seamlessly between departments and limiting the ability to respond quickly to citizens’ needs.

The shift to digital-first, paperless operations is no longer a long-term aspiration - it is an immediate necessity. By embracing intelligent automation, public sector organisations can move beyond incremental improvements to achieve true operational excellence, enhance data-driven governance, and unlock new opportunities for service innovation.

The Webinar: Intelligent Automation in Action

On Thursday, 9th October 2025 at 10:00 AM BST, join experts from Coforge and MuleSoft for a live session exploring how Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) are reshaping public sector workflows.

You’ll discover how MuleSoft’s API-led integration platform enables seamless data flow and workflow automation—bridging gaps between legacy systems and modern citizen-facing applications.

What You’ll Learn

During this 60-minute session, our experts will guide you through practical strategies and real-world examples, including:

• Digitizing Paper-Based Intake – Converting physical documents (forms, letters, applications) into searchable digital formats at the point of entry.
• Automating Data Extraction & Classification – Using RPA to reduce manual effort, speed up processes, and eliminate errors.
• Integrating Disparate Systems – Ensuring extracted data flows securely across case management platforms, financial systems, and citizen portals.
• Use Cases in Action – From invoice automation and purchase order processing to streamlined employee and customer onboarding.

Who Should Attend?

This webinar is designed for:

• Business process owners in healthcare and the public sector
• IT leaders, automation heads, and transformation specialists
• Stakeholders responsible for document-heavy, manual workflows
• Teams across NHS organisations, transport services, civil service departments, and other UK/EU public sector units

Meet the Speakers

• Rikki Patel, Strategic Account Executive: Health Public Sector
• Richard Cole, Director, Solution Engineering at Salesforce
• Sreekanth Cherukuri, SVP – Global Head of Integration Solutions, Coforge