Customer Experience
- Monitor customer interactions in real-time, flagging any potential non-compliance issues.
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Standardize customer communications, ensuring that all information provided is complaint with current regulations
Automated QC/Compliance
- Automating routine tasks like document verification, payment processing, and compliance checks reduces manual labor and errors.
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Data Analytics
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Analyze trends and patterns in loan repayment and customer behavior to help identify potential compliance issues early and allowing for preemptive corrective actions
- Monitor transactions in real-time for anomalies that may indicate non-compliance with regulations
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Gen-AI for Knowledge Management
- Gather and categorize data from various sources such as regulatory documents, internal compliance reports, audit findings, and industry updates that can be easily navigated and searchable.
- Analyze vast amounts of text and provide summaries and responses of key qc and compliance related information to employee inquiries
Coforge Business Process Solutions (BPS) is a disruptive AI-led business operations provider, driving profitable growth for our customers with compliant outcomes, data insights and enhanced experiences. Coforge BPS is augmenting Business Process services and human capital with AI to enhance customer experience, improve business effectiveness and increase efficiency.
Our domain expertise covers industries like Banking, Cards, Mortgage, Financial Services, Insurance, Travel and Hospitality, Healthcare and our cross-industry solutions – like Customer Experience, Analytics & Reporting, Quality Control, Risk Management, Digitization and Automation – cut across all industry verticals. We also offer multiple domain-specific as well as industry-agnostic digital platforms solutions.
For more information write to: CoforgeBPS@coforge.com
