Gen AI Chatbots are
1000 X better than archaic
menu-driven bots
With power of GenAI behind them, new-age Chatbots can leverage your existing baggage policies, SOPs, business rules and knowledge base to create a Chatbot which is 1000 X more effective in answering passenger queries. This will bring down manual agent requirements by 50-80%.
![1KX 1KX](https://connect.coforge.com/hubfs/1KX.png)
![2-Bot 2-Bot](https://connect.coforge.com/hubfs/2-Bot.jpg)
About the BOT:
Overview: With the power of GenAI, Baggage Desks & Claims Support can be handled in a much faster and more efficient manner.
- A highly advanced bot with 24*7 availability and 1000 x better conversational capabilities and context, removes need for >80% of calls / contact to be handled manually.
- Capable of understanding and interpreting passenger inquiries in natural language, making interactions more user-friendly
- Accessible through various channels, including webchat, mobile apps, and voice assistants, offering passengers flexibility in seeking assistance.
- Streamlines the claims filing process by collecting necessary information, such as receipts and documentation, and guiding passengers through the required steps.
GenAI Technology: Quasar Conversational AI is a cutting-edge tool that enables businesses to easily set up advanced chatbot and voice bot features. This powerful solution comes with a range of prebuilt components designed for specific areas, making it quick to deploy in various customer scenarios. Using Natural Language Processing (NLP), it creates intelligent digital assistants and knowledge workers, enhancing customer interactions and operational efficiency for a more enriched enterprise experience.
Key Features:
24x7 GenAI Digital Agent - Baggage Support for luggage inquiries and assistance, powered by ChatGPT
Real-time Assistance
Provides instant responses and assistance to passengers regarding baggage- related queries and issues, ensuring timely support
Natural Language Processing
Capable of understanding and interpreting passenger inquiries in natural language, making interactions more user-friendly
Omni-channel Accessibility
Accessible through various channels, including webchat, mobile apps, and voice assistants, offering passengers flexibility in seeking assistance
Baggage Tracking
Offers real-time updates on baggage tracking, including location and status, helping passengers stay informed about their luggage
Lost and Found Assistance
Assists passengers in reporting lost or delayed baggage, guiding them through the claims process and providing updates on the resolution progress
Claims Processing
Streamlines the claims filing process by collecting necessary information, such as receipts and documentation, and guiding passengers through the required steps
Arrival and Departure information
Provides information about baggage policies, fees, and allowances specific to the passenger's airline and destination
Personalization
Utilizes passenger profiles and travel histories to offer personalized recommendations and assistance tailored to their unique needs
Multilingual Support
Supports multiple languages to cater to a diverse range of passengers, enhancing accessibility and usability
Integration with Airline Systems
Seamlessly integrates with airline databases and systems, enabling the retrieval of real-time information and enhancing the accuracy of responses
>80%
Automate baggage desk support by
>80% within 6-9 months
50-75%
Reduce baggage desk support costs by
50-75%, by reducing manual agents
24 x 7
Available 24x7 without needing
dedicated team of agents
![Landing-page-layout-HFS-20-12-23 Landing-page-layout-HFS-20-12-23](https://connect.coforge.com/hubfs/Landing-page-layout-HFS-20-12-23.png)
About Coforge BPS
Coforge Business Process Solutions (BPS) is a disruptive AI-led business operations provider, driving profitable growth for our customers with compliant outcomes, data insights and enhanced experiences. Coforge BPS is augmenting Business Process services and human capital with AI to enhance customer experience, improve business effectiveness and increase efficiency.
Our domain expertise covers industries like Banking, Cards, Mortgage, Financial Services, Insurance, Travel and Hospitality, Healthcare and our cross-industry solutions – like Customer Experience, Analytics & Reporting, Quality Control, Risk Management, Digitization and Automation – cut across all industry verticals. We also offer multiple domain-specific as well as industry-agnostic digital platforms solutions.
For more information write to: CoforgeBPS@coforge.com
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