Gen AI Chatbots are
1000 X better than archaic
menu-driven bots

With power of GenAI behind them, new-age Chatbots can leverage your existing baggage policies, SOPs, business rules and knowledge base to create a Chatbot which is 1000 X more effective in answering passenger queries. This will bring down manual agent requirements by 50-80%.

Real-time Assistance
Provides instant responses and assistance to passengers regarding baggage- related queries and issues, ensuring timely support

Natural Language Processing
Capable of understanding and interpreting passenger inquiries in natural language, making interactions more user-friendly

Omni-channel Accessibility
Accessible through various channels, including webchat, mobile apps, and voice assistants, offering passengers flexibility in seeking assistance

Baggage Tracking
Offers real-time updates on baggage tracking, including location and status, helping passengers stay informed about their luggage

Lost and Found Assistance
Assists passengers in reporting lost or delayed baggage, guiding them through the claims process and providing updates on the resolution progress 

Claims Processing
Streamlines the claims filing process by collecting necessary information, such as receipts and documentation, and guiding passengers through the required steps

Arrival and Departure information
Provides information about baggage policies, fees, and allowances specific to the passenger's airline and destination

Personalization
Utilizes passenger profiles and travel histories to offer personalized recommendations and assistance tailored to their unique needs

Multilingual Support
Supports multiple languages to cater to a diverse range of passengers, enhancing accessibility and usability

Integration with Airline Systems
Seamlessly integrates with airline databases and systems, enabling the retrieval of real-time information and enhancing the accuracy of responses